At Village Holidays, we believe everyone should feel welcome, comfortable and supported throughout their stay. We are committed to providing an inclusive experience for all guests and encourage anyone with accessibility, mobility, sensory or family requirements to contact us before booking so we can provide personalised advice and support.

​

As The Old Chapel Apartments are located within a sympathetically restored historic Methodist chapel, some structural limitations exist. However, we have introduced a range of thoughtful features to improve accessibility while preserving the building’s historic character.

​

🏡 Accessible Accommodation

Our aim is to make every stay as comfortable as possible by providing:

• Step-free access from the private rear car park via well-lit paved pathways.

• Flexible bedroom layouts with super king or twin bed configurations.

• Baby equipment available on request, including travel cots and highchairs.

• Assistance dogs are welcome, even though pets are not otherwise permitted.

​​

📱 Digital Support & Guest Information

Technology plays an important role in helping guests enjoy a comfortable stay.

• Google Home voice controls for lighting, heating and entertainment.

• Digital guest guide provided before arrival to help guests plan their stay.

• Printed guest information available within each apartment.

• Clear fire evacuation information, labelled storage and easy-to-follow appliance instructions.

​

🤝 Personalised Hospitality

Every guest is different, and we believe the best accessibility starts with good communication.

We contact guests before arrival wherever appropriate to understand any individual requirements and, wherever possible, tailor their stay to meet their needs. Whether recommending the most suitable apartment configuration or providing additional information before arrival, our aim is to ensure every guest feels welcomed and supported.

​

🌿 Our Commitment

Accessibility and inclusivity form part of our ongoing investment programme. As we continue to improve our properties and services, we remain committed to creating welcoming, comfortable and memorable stays for as many people as possible while respecting the heritage of our historic buildings.

​

​